Placing an order

I am an individual customer, can I place an order with Senso-Care?

Everyone is welcome at Senso-Care, including individual customers!

I work for a school, institution, etc. Can I place an order with Senso-Care?

Everyone is welcome at Senso-Care, whether you work for a school or an institution, etc. A school or therapist account even entitles you to a discount on specific products or bulk orders!

I am an independent therapist, remedial teacher, etc. Can I place an order with Senso-Care?

Everyone is welcome at Senso-Care, including independent therapists, remedial teachers, etc. A therapist account even entitles you to a discount!

Do I have to create a customer account?

You can create a customer account with us, but it's not necessary for placing an order. It is useful, because you can track your order, view invoices and view your order history.

I want to place a large order or order more regularly, can I get a discount?

With a school account or therapist account, teachers and therapists receive a discount on specific products or on bulk orders. Inquire about the options by email!

Do the prices include BTW (VAT)?

All prices listed on our website include BTW (VAT)!

I am a customer from outside the Netherlands and have a BTW-number, can I place an order without BTW?

Companies or organisations outside the Netherlands with a valid BTW-number can order from us when the order is processed as an Intra-Community delivery (without BTW/BTW reverse charge). Read more ...

I am a customer from outside the Netherlands and BTW has been charged on the invoice, can the BTW still be extended?

It is possible to correct this manually afterwards, but for those extra actions (drawing up a credit invoice and drawing up a new invoice without BTW), we do charge € 15 administration costs (incl. BTW).

Do you have a BTW-number in Belgium, Germany or Austria?

We have a Belgian BTW-number for our customers in Belgium: BE0747.989.368.

Unfortunately, we do not have an German BTW-number for our customers in Germany.

Unfortunately, we do not have an Austrian BTW-number for our customers in Austria.

How can I place an order?

Ordering from Senso-Care is easy, fast and safe via our website! Read more ...

Can I also place orders using an alternative method (email, telephone, fax)?

Our website is completely designed for online orders, whether you work for a school or an institution etc. However, if want to place an order using an alternative method, or if you can't (are unable to...) order online, this is of course possible. We do charge administration costs (€ 15) to enter all your customer and order information on our website ourselves.

I already placed my order, but I want to change it, is that possible?

Do you want to change your order? This is mostly possible, but don't wait too long and contact us as soon as possible!

I want to cancel my order, is that possible?

Want to cancel your order? This is often possible, but don't wait too long and contact us as soon as possible!

How do I make a complaint?

Do you have a complaint about a product or service? Then let us know as soon as possible! We will try to answer your complaint and resolve it together as quickly as possible, but no later than within 14 days.

My order is being held, what does that mean?

If we cannot ship your order immediately, for example because an item is not in stock, we will keep your order. We will send your order as soon as possible. Even if your order is not prepaid, we can hold your order.

My order has been cancelled, how is that possible?

Your order may have been automatically cancelled if an online payment was not completed or if your deposit (if applicable) wasn't received on time. In those cases, you must place the order again.