Return conditions

Return conditions

Goods should be returned without any change in their condition resulting in a loss of value (‘like new’), and should be complete (including all provided accessories), clean, and in their original, undamaged condition. This is referred to as ‘marketable condition’.

The return shipment should be carefully packaged in a firm container or bubble wrap-lined envelope/letterbox parcel. Do not stick any labels or adhesive tape n the product’s original packaging, as this will result in a product that is not in ‘marketable condition’.

Our joint right and obligations as retailer and customer in terms of returns and revocations are explicitly stated in the General Terms and Conditions, under Articles 6 to 10.